Shipping & Returns
Shipping Policy
At Orbosis Trends, we aim to deliver your favorite products quickly and safely.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive an email confirmation once your order has been shipped, including tracking details.
Shipping Duration
Standard Delivery: 5–7 business days (depending on your location).
Express Delivery (if available): 2–3 business days.
Please note that delivery times may vary due to factors such as courier delays, weather conditions, or public holidays.
Shipping Charges
Free shipping is available on orders above ₹ 999.
For orders below that amount, a flat shipping fee of ₹ 150 will be applied during checkout.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can use this ID to track your shipment on our courier partner’s website or via our Track Order page.
Delivery Issues
If you experience any issues such as delayed delivery, damaged packaging, or missing items, please contact us at
📧 orbosiscrm@gmail.com within 48 hours of delivery.
Return & Exchange Policy
We want you to love your purchase! If for any reason you’re not satisfied, we’re here to help.
1. Eligibility for Return
You can initiate a return within 7 days of receiving your order.
The item must be unused, unworn, unwashed, and returned in its original packaging with all tags intact.
Products such as customized items, innerwear, and clearance sale items are not eligible for return or exchange.
2. Return Process
Contact our support team at 📧 orbosiscrm@gmail.com with your order ID and reason for return.
Our team will review your request and arrange a reverse pickup or guide you on self-shipping the product.
Once we receive the product and inspect its condition, we’ll initiate a refund or exchange as per your request.
3. Refund Policy
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
For prepaid orders, the refund will be credited to your original payment method.
For COD orders, refunds will be issued via bank transfer or store credit.
4. Exchange Policy
If you want a different size, color, or replacement item, you can opt for an exchange instead of a refund.
Exchanges are subject to product availability.
5. Damaged / Defective Products
If you receive a damaged or defective product, please share photos or videos with our support team within 48 hours of delivery.
We’ll arrange a replacement or full refund at no extra cost.
Contact Us
If you have any questions about shipping, returns, or refunds, feel free to reach out:
📧 orbosiscrm@gmail.com
🕐 Support Hours: Monday–Saturday, 10 AM – 7 PM